Many traditional organisations log their activities into a paper notebook, a form or a piece of paper. This often results in incomplete logs. Consequently complaints, notifications and questions are not being followed up, leading to unhappy clients and inefficient processes.
An App platform with the right combination of functionalities like the FacilityApps Logbook App, digitises the logbook, speeds up the workplace processes and significantly decreases costs.
The logbook app allows you to respond much faster to complaints coming in. It also simplifies the complaint ticket creation process, including photo evidence. The online portal allows all parties to look at the same issue, responses and status in real-time, avoiding phone calls and arguments about unclear statuses. Complaints can easily be copied to tasks of an assigned worker.
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